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joneliu avatar image
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The eikon software logs itself out at weekend

How do you fix this question that it will log out itself at weekend??ac923dfc53fd34f080d78616940d589.jpg

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raksina.samasiri avatar image   raksina.samasiri

Hi @joneliu ,

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?
If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.

Thanks,
AHS

raksina.samasiri avatar image   raksina.samasiri

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,
AHS

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Gurpreet avatar image
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@joneliu,

See this old reply, which states that Eikon will auto-logout on the weekends to perform software updates etc.

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wasin.w avatar image
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Hello @joneliu

I sorry to hear that you are facing the issue. Please be informed that this Developer Portal Q&A forum is dedicated to the LSEG APIs usage questions only, not the Desktop application Q&A forum.

I highly recommend you submit a support ticket to the Eikon/Workspace support team directly. You can submit a support ticket to the team via https://my.refinitiv.com/content/mytr/en/productsupport.html website.

contact-eikon-support.png


I hope this information helps.


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