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The eikon software logs itself out at weekend

How do you fix this question that it will log out itself at weekend??ac923dfc53fd34f080d78616940d589.jpg

eikon#product
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@joneliu,

See this old reply, which states that Eikon will auto-logout on the weekends to perform software updates etc.

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Hello @joneliu

I sorry to hear that you are facing the issue. Please be informed that this Developer Portal Q&A forum is dedicated to the LSEG APIs usage questions only, not the Desktop application Q&A forum.

I highly recommend you submit a support ticket to the Eikon/Workspace support team directly. You can submit a support ticket to the team via https://my.refinitiv.com/content/mytr/en/productsupport.html website.

contact-eikon-support.png


I hope this information helps.


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