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Stefano.Queraiti avatar image
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Error on checking port 9000 : Parent module 'requests.packages.idna' not loaded, cannot perform relative import

Question on Eikon data through Python. Eikon is running and after restarting it, it still shows these error message when setting the app id. How to fix it please? thanks

Error on checking port 9000 : Parent module 'requests.packages.idna' not loaded, cannot perform relative import

Error on checking port 9000 : Parent module 'requests.packages.idna' not loaded, cannot perform relative import

Error on checking port 36036 : Parent module 'requests.packages.idna' not loaded, cannot perform relative import

Error: no proxy address identified.

Check if Eikon Desktop or Eikon API Proxy is running

eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apiproxyerror-message
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zoya faberov avatar image   zoya faberov

Hello @Stefano.Queraiti,

Please advise if you had a chance to try the approach suggested by @Zhenya Kovalyov? How did it work for you?

Alex Putkov.1 avatar image   Alex Putkov.1

@Stefano.Queraiti
Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query? If yes please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.
Thanks,
-AHS

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

@Stefano.Queraiti

Hi,

Thank you for your participation in the forum.

Are any of the replies below satisfactory in resolving your query?

If yes please click the 'Accept' text next to the most appropriate reply. This will guide all community members who have a similar question.

Otherwise please post again offering further insight into your question.

Thanks,

AHS

1 Answer

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Zhenya Kovalyov avatar image
4.6k ●26 ●7 ●22

@Stefano.Queraiti it looks like the issue is happening when the eikon package attempts to check if Eikon is listening on a port that was picked up during initialisation.

I would try and reinstall the requests package by doing 

pip install --upgrade --force-reinstall requests

As well as attempt to reinstall the idna package

pip install --upgrade --force-reinstall idna
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