New posts are disabled while we improve the user experience.

You can browse the site, or for urgent issues, raise a query at MyAccount.

question

Upvotes
Accepted
Stefano.Queraiti avatar image
3 ●1 ●0 ●1

Error on checking port 9000 : Parent module 'requests.packages.idna' not loaded, cannot perform relative import

Question on Eikon data through Python. Eikon is running and after restarting it, it still shows these error message when setting the app id. How to fix it please? thanks

Error on checking port 9000 : Parent module 'requests.packages.idna' not loaded, cannot perform relative import

Error on checking port 9000 : Parent module 'requests.packages.idna' not loaded, cannot perform relative import

Error on checking port 36036 : Parent module 'requests.packages.idna' not loaded, cannot perform relative import

Error: no proxy address identified.

Check if Eikon Desktop or Eikon API Proxy is running

eikoneikon-data-apipythonworkspacerefinitiv-dataplatform-eikonworkspace-data-apiproxyerror-message
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

1 Answer

· Write an Answer
Upvotes
Accepted
Zhenya Kovalyov avatar image
4.6k ●27 ●7 ●22

@Stefano.Queraiti it looks like the issue is happening when the eikon package attempts to check if Eikon is listening on a port that was picked up during initialisation.

I would try and reinstall the requests package by doing 

pip install --upgrade --force-reinstall requests

As well as attempt to reinstall the idna package

pip install --upgrade --force-reinstall idna
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.