World Check - different results when screening using portal and via API call

Hi, With respect to Worldcheck integration, would want to understand why the search results that we see manually (as a user) look different than the search results received when making an API call

For example, when the same individual is searched via API Request, we can see FIELD LEVEL matching (API Response is as attached below), whereas as a manual user, the response comes into categories of whole record as UNRESOLVED, FALSE, POSITIVE, POSSIBLE (screenshot attached).

Can you please clarify why are they shown differently and why as a user, we cannot see field level matching when using the portal

Thank you

Regards,

Joseph

1547379125279-image.jpg

1547379125012-image.jpg

SEQ-case-investigate-results: Get screening results

{{protocol}}{{gateway-host}}{{gateway-url}}cases/{{case-system-id}}/results

[

{
"resultId": "0a3687d0-6855-1dd2-9a1a-c507004d073a",
"referenceId": "e_tr_wci_2182105",
"matchStrength": "STRONG",
"matchedTerm": "Puthan Neduvakkatt Chenthamaraksha MENON",
"submittedTerm": "Puthan Neduvakat Chinthamarakshy MENON",
"matchedNameType": "PRIMARY",
"secondaryFieldResults": [
{
"field": {
"typeId": "SFCT_1",
"value": "MALE",
"dateTimeValue": null
},
"typeId": "SFCT_1",
"submittedValue": "FEMALE",
"submittedDateTimeValue": null,
"matchedValue": "MALE",
"matchedDateTimeValue": null,
"fieldResult": "NOT_MATCHED"
},
{
"field": {
"typeId": "SFCT_2",
"value": null,
"dateTimeValue": "1948-12-12"
},
"typeId": "SFCT_2",
"submittedValue": null,
"submittedDateTimeValue": "1948-12-12",
"matchedValue": null,
"matchedDateTimeValue": "1948-12-12",
"fieldResult": "MATCHED"
},
{
"field": {
"typeId": "SFCT_3",
"value": "ARE",
"dateTimeValue": null
},
"typeId": "SFCT_3",
"submittedValue": "ARE",
"submittedDateTimeValue": null,
"matchedValue": "ARE",
"matchedDateTimeValue": null,
"fieldResult": "MATCHED"
},
{
"field": {
"typeId": "SFCT_3",
"value": null,
"dateTimeValue": null
},
"typeId": "SFCT_3",
"submittedValue": "ARE",
"submittedDateTimeValue": null,
"matchedValue": null,
"matchedDateTimeValue": null,
"fieldResult": "UNKNOWN"
},
{
"field": {
"typeId": "SFCT_4",
"value": "IND",
"dateTimeValue": null
},
"typeId": "SFCT_4",
"submittedValue": "IND",
"submittedDateTimeValue": null,
"matchedValue": "IND",
"matchedDateTimeValue": null,
"fieldResult": "MATCHED"
},
{
"field": {
"typeId": "SFCT_5",
"value": "IND",
"dateTimeValue": null
},
"typeId": "SFCT_5",
"submittedValue": "IND",
"submittedDateTimeValue": null,
"matchedValue": "IND",
"matchedDateTimeValue": null,
"fieldResult": "MATCHED"
}
],
"sources": [
"b_trwc_PEP N"
],
"categories": [
"PEP"
],
"creationDate": "2019-01-20T11:45:07.293Z",
"modificationDate": "2019-01-20T11:45:07.293Z",
"resolution": {
"statusId": "0a3687d0-65b4-1cc3-9993-d3e6000019cf",
"riskId": null,
"reasonId": null,
"resolutionRemark": null,
"resolutionDate": null
},
"resultReview": {
"reviewRequired": false,
"reviewRequiredDate": "2018-04-24T00:00:00.000Z",
"reviewRemark": null,
"reviewDate": null
}
}

]