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Eikon Python API: No negative values via get_data / get_timeseries

Hello,

(The Reuters User Support forwarded me to this forum).

Tthere seems to be a problem with using the Eikon-API: I tried to fetch the WM Fixings for two currencies, e.g. EURUSD1MFIXM=WM and EURCHF1MFIXM=WM.

The EURUSD case is fine:

Import eikon as ek

eikon.get_timeseries(ric, “Close”, startdate, endate)

with startdate yesterday, enddate today

delivers one datapoint as expected.

However, the EURCHF query returns only NaNs, current+historical.

But when entering the ticker in the Eikon Application (Chart), the current and historical values are fully available.

I could reproduce the same issue with EURDKK or GBPCHF, which both are have values < 0.

I suspect that negative numbers for timeseries are internally defined as invalid/NaN when using get_timeseries?

Could you please fix this issue or provide a workaround?

See also attached Screenshot, the missing values are negative on these days.

best regards,

Max

eikoneikon-data-apipythonworkspacerefinitiv-dataplatform-eikonworkspace-data-apierror
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Thanks for your swift response, the case is still open.

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Hi @max.neudecker

I can reproduce the same issue.

I will report this issue to product manager.


ahs3.png (54.6 KiB)
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Hi, is there any response from the Product Manager about the issue? I guess, it requires an API update - what would be the next Release date?

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Hi @max.neudecker

I have not heard any update from PM yet.

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Hi @max.neudecker

Got an update that the problem is on the service which API is using.

You have an open case, 07875438, so please use that case as reference.

There will be no update on the API side.

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