Configuration Download Error in EIKON
Error description: Configuration Download Error
The application failed to download the product configuration.
Possible causes: • you are not connected to the network
- the Thomson Reuters Platform is encountering problems
- the desktop configuration is incorrect Please restore the network connection or contact your system administrator
--------------------------------- Technical Information: 'CBootstrapImpl::LoadProviders' ---------------------------------
Check everything and all is set.
I am out of the office in order to open a ticket with support.
Any help is appreciated.
@eunjib since I noticed is the same issue you faced sometime ago ,could you please tell me how you solved this ?
thanks!
Best Answer
Of course best way is to contact with refinitiv help desk or open a ticket.
If you want to fix it by yourself I will start with check your whitelist/firewall,reset network connection or reinstall app.