Configuration Download Error in EIKON

Question

Question by untitled · Aug 30, 2019 at 07:28 PM · eikon error configuration error handling

Error description: Configuration Download Error

The application failed to download the product configuration.

Possible causes: • you are not connected to the network

the Thomson Reuters Platform is encountering problems
the desktop configuration is incorrect Please restore the network connection or contact your system administrator
--------------------------------- Technical Information: 'CBootstrapImpl::LoadProviders' ---------------------------------

Check everything and all is set.

I am out of the office in order to open a ticket with support.

Any help is appreciated.

@eunjib since I noticed is the same issue you faced sometime ago ,could you please tell me how you solved this ?

thanks!

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Answer 1 · 2019-08-31T13:38:00Z

Best Answer

Answer by SupDev1 · Aug 31, 2019 at 01:38 PM

Of course best way is to contact with refinitiv help desk or open a ticket.

If you want to fix it by yourself I will start with check your whitelist/firewall,reset network connection or reinstall app.

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