I'm attempting to connect to Datastream through DSWS for Python (getting a token). I use the code:
import DatastreamDSWS as DSWS
but I receive the following error message:
HTTPSConnectionPool(host='product.datastream.com', port=443): Max retries exceeded with url: /DSWSClient/V1/DSService.svc/rest/GetToken (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x0000024E16124908>: Failed to establish a new connection: [WinError 10060] A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond',))
I have checked with the helpdesk that I do indeed have access to the service (and Datastream works in Excel), and my IT department insists a proxy is not needed. I have also tried both my own user credentials, and my employer's.
It looks like your ID is blocked (too many incorrect password attempts) - please contact the helpdesk to get this reset. https://my.refinitiv.com/content/mytr/en/signin.html
Hi All, I have a client who is using DSWS for the first time. He has the correct prutil on his ID. When attempting to connect (after entering his username and password) he gets an error message, any ideas?