I have a client trying to use Refinitiv API to get surface of volatility and gets this error: {'code': 500, 'message': 'self signed certificate in certificate chain', 'statusMessage': 'Internal Server Error'}

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KarenHazel

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I have a client trying to use Refinitiv API to get surface of volatility and gets this error: {'code': 500, 'message': 'self signed certificate in certificate chain', 'statusMessage': 'Internal Server Error'}

Client is using this sample code: using this sample code: https://github.com/Refinitiv-API-Samples/Example.RDPLibrary.Python/blob/master/3.1.0%20-%20Delivery%20-%20EndPoint-QuantitativAnalytics-FinancialContracts.ipynb

rdp-api refinitiv-data-platform error error-500 certificate volatility-surface

Mar 12, 2020 at 03:24 PM

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pimchaya.wongrukun01 Mar 27, 2020 at 08:14 AM

Hello @KarenHazel

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query?

If yes, please click the 'Accept' text next to the reply. This will guide all community members who have a similar question. Otherwise please post again offering further insight into your question.

Thanks,

AHS

veerapath.rungruengrayubkul Apr 03, 2020 at 10:40 AM

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Thanks,

AHS

Answer 1 · 2020-03-12T15:42:30Z

umer.nalla

25.3k ●87 ●12 ●25

Hi @KarenHazel

I have just tried the above notebook and it appears to be working fine.

Googling the 'self signed certificate' error yields various useful bits of information which would suggest that a corporate firewall could be the cause.

I recommend the client seeks help from his internal network security team as the first step.

Mar 12, 2020 at 03:42 PM

10 |1500

Attachments: Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.

KarenHazel Mar 12, 2020 at 03:54 PM

Hi Umer thank you for this helpful answer. I'll share this with my client.

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I have a client trying to use Refinitiv API to get surface of volatility and gets this error: {'code': 500, 'message': 'self signed certificate in certificate chain', 'statusMessage': 'Internal Server Error'}

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I have a client trying to use Refinitiv API to get surface of volatility and gets this error: {'code': 500, 'message': 'self signed certificate in certificate chain', 'statusMessage': 'Internal Server Error'}

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