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KarenHazel avatar image
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I have a client trying to use Refinitiv API to get surface of volatility and gets this error: {'code': 500, 'message': 'self signed certificate in certificate chain', 'statusMessage': 'Internal Server Error'}

Client is using this sample code: using this sample code: https://github.com/Refinitiv-API-Samples/Example.RDPLibrary.Python/blob/master/3.1.0%20-%20Delivery%20-%20EndPoint-QuantitativAnalytics-FinancialContracts.ipynb

rdp-apirefinitiv-data-platformerrorerror-500certificatevolatility-surface
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umer.nalla avatar image
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Hi @KarenHazel

I have just tried the above notebook and it appears to be working fine.

Googling the 'self signed certificate' error yields various useful bits of information which would suggest that a corporate firewall could be the cause.

I recommend the client seeks help from his internal network security team as the first step.


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KarenHazel avatar image KarenHazel

Hi Umer thank you for this helpful answer. I'll share this with my client.

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