We are seeing errors while retrieving profiles for some cases. They are intermittent and not related to number of profiles per case (we had examples with 250 and 2 profiles failing the same way).
Example details from few minutes ago:
Requested URL: https://rms-world-check-one-api.thomsonreuters.com/v1/cases/5l8v5ywc7xm91enemz0jyd33v/screeningRequest
Error message: Read timed out
We also so a number of errors where the error message was: Remote host closed connection during handshake.
Occurence chart attached:
Let me know what additional information do you need.