I am getting the error mentioned below when I try to extract ticker price data for a scrip from Eikon

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Question by kaustubh · Jun 08, 2020 at 09:31 AM · eikon eikon-data-api workspace refinitiv-dataplatform-eikon workspace-data-api python rdp-api

I am getting the error mentioned below when I try to extract ticker price data for a scrip from Eikon

The error is

EikonError: Error code 404 | Client Error: <!DOCTYPE html>

<head>

<title>Error</title>

</head>

<body>

<pre>Cannot POST /api/v1/data</pre>

</body>

</html>

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Answer 1 · 2020-06-08T10:41:41Z

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Best Answer

Answer by chavalit · Jun 08, 2020 at 10:41 AM

Hi @kaustubh

I just checked and found out that you are using Eikon Core variant.

This Eikon tier does not include API feature.

Please contact your account manager to discuss the product tier.

Thanks.

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Answer 2 · 2020-06-08T09:32:20Z

Answer by kaustubh · Jun 08, 2020 at 09:32 AM

I have successfully created an application key from the eikon app on desktop.

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Answer 3 · 2020-06-08T09:39:44Z

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Answer by jason.ramchandani01 · Jun 08, 2020 at 09:39 AM

hi @kaustubh thanks for your question - I can't see the API call you are trying I am assuming its a get_timeseries - but please follow the advice on this post regarding troubleshooting. I hope this can help.

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Answer 4 · 2020-06-08T09:44:16Z

Answer by kaustubh · Jun 08, 2020 at 09:44 AM

Yes I am using get_timeseries. I have tried the methods mentioned on the link. Still not able to resolve. Can you check if I have access to eikon API?

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jason.ramchandani01 ♦♦ · Jun 08, 2020 at 09:46 AM 0

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what eikon variant are you using?

kaustubh jason.ramchandani01 ♦♦ · Jun 08, 2020 at 09:49 AM 0

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Eikon 4.0

Answer 5 · 2020-06-08T10:02:24Z

Answer by kaustubh · Jun 08, 2020 at 10:02 AM

I am unable to locate APIProxy in the file opened. What is the solution for that?

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Answer 6 · 2020-06-08T10:17:39Z

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Answer by jason.ramchandani01 · Jun 08, 2020 at 10:17 AM

@kaustubh the API Proxy is built into the Eikon terminal - we are just trying to check whether your Eikon terminal can access the Eikon Data API. (Eikon Core and Eikon for Exchanges variants do not have access to the Eikon Data API) - is the subscription the same email address as the one you used to register on this portal?

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jason.ramchandani01 ♦♦ · Jun 08, 2020 at 10:28 AM 0

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@kaustubh I have deleted your email as you shouldn't post email address to a public forum. We are checking.

Answer 7 · 2020-06-08T10:44:14Z

Answer by kaustubh · Jun 08, 2020 at 10:44 AM

ok thanks for the support

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I am getting the error mentioned below when I try to extract ticker price data for a scrip from Eikon

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