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jcarpio avatar image
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Notebook api error 503

Hi, I'm having this error, please could you help me?

It is running in a Windows 10 with a Proxy (do I need to open any por diferent from 80 and 443?).


For example if I try to run:


import eikon as ek #Eikon DATA API

ek.set_app_key("My key")

symbology = ek.get_timeseries(['US4642872422'])


I'm getting:

2020-11-30 17:13:11,275 P[13012] [MainThread 10028] Error code 503 | Server Error: <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
<div id="content"> <p>The following error was encountered while trying to retrieve the URL: <a href="http://127.0.0.1:9060/api/v1/data">http://127.0.0.1:9060/api/v1/data</a></p> 
<blockquote id="error"> <p><b>Connection to 127.0.0.1 failed.</b></p> </blockquote> 
<p id="sysmsg">The system returned: <i>(111) Connection refused</i></p> 
<p>The remote host or network may be down. Please try the request again.</p>

Thanks


eikoneikon-data-apipythonrefinitiv-dataplatform-eikonworkspaceworkspace-data-apijupyter-notebookerror-503
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Alex Putkov.1 avatar image   Alex Putkov.1

@jcarpio
Thank you for your participation in the forum. Were you able to try the suggestion by @pierre.faurel? Are you still experiencing the problem? Any update you can provide on this thread is very much appreciated.

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

@jcarpio Is this still an outstanding issue for you? If it's still an outstanding issue, please provide the requested information. AHS.

veerapath.rungruengrayubkul avatar image   veerapath.rungruengrayubkul

Please be informed that a reply has been verified as correct in answering the question, and has been marked as such.

Thanks,

AHS

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pierre.faurel avatar image
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Hi,

If your proxy url is set with HTTP_PROXY or HTTPS_PROXY environment variable, the lastest 1.1.8 eikon version should fix your issue.

Could you test and confim ?

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