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Question by yajnasteju · Sep 21, 2016 at 05:01 AM · timeseriestrkdhistoricalremote server error

Erro while invoking "GetInterdayTimeSeries_2" method - "The remote server returned an error: (500) Internal Server Error."

Hi,

While invoking "GetInterdayTimeSeries_2" we are receiving
"The remote server returned an error: (500) Internal Server Error."

curl -X POST "http://api.rkd.reuters.com/api/TimeSeries/TimeSeries.svc" -H "Content-Type:application/soap+xml" -d @File1 -v

File1- Post content:

<?xml version="1.0" ?> <Envelope xmlns="http://www.w3.org/2003/05/soap-envelope"> <Header> <To xmlns="http://www.w3.org/2005/08/addressing">http://api.rkd.reuters.com/api/TimeSeries/TimeSeries.svc</To> <MessageID xmlns="http://www.w3.org/2005/08/addressing">uuid:b5e46e64-d4a7-4f9b-bab0-916ae01990dc</MessageID> <Action xmlns="http://www.w3.org/2005/08/addressing">http://www.reuters.com/ns/2006/05/01/webservices/rkd/TimeSeries_1/GetInterdayTimeSeries_2</Action> <Authorization xmlns="http://www.reuters.com/ns/2006/05/01/webservices/rkd/Common_1"> <ApplicationID>sridharan</ApplicationID> <Token>4692B6EF2345B5AFFEAAC876675D3EE55CC88044817E96B73C8EECDC6B804ACDE01A9D4355331CB32659D0AE43C5FDBC4464325BD1E60D393F8203EE564EEE4C5D395BCA31E7149B3D006CFE44034DDDF2ED9AF018AA7C56CBCF55C0D2E6054CB47E3D34178F920F55B637925F8E642ECB3620DF967B8B439BA2D1E802FD3428F5D546F35C080CA876A56BC66ECF6A514 </Token> </Authorization> </Header> <Body> <GetInterdayTimeSeries_Request_2 TrimResponse="true" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.reuters.com/ns/2006/05/01/webservices/rkd/TimeSeries_1"> <Symbol>JPY=X</Symbol> <StartTime>2015-09-21T00:00:00</StartTime> <EndTime>2016-09-21T23:59:00</EndTime> <Interval>DAILY</Interval> </GetInterdayTimeSeries_Request_2> </Body> </Envelope>

Response Received:

<s:Envelope xmlns:s="http://www.w3.org/2003/05/soap-envelope" xmlns:a="http://www.w3.org/2005/08/addressing"> <s:Header> <a:Action s:mustUnderstand="1">http://www.reuters.com/ns/2006/05/01/webservices/rkd/Faults_1/Fault_1_Reply</a:Action> <a:RelatesTo>uuid:b5e46e64-d4a7-4f9b-bab0-916ae01990dc</a:RelatesTo> </s:Header> <s:Body> <s:Fault> <s:Code> <s:Value>s:Receiver</s:Value> <s:Subcode> <s:Value xmlns:a="http://www.reuters.com/ns/2006/05/01/webservices/rkd/Faults_1">a:General_UnhandledException </s:Value> </s:Subcode> </s:Code> <s:Reason> <s:Text xml:lang="en-US">The remote server returned an error: (500) Internal Server Error.</s:Text> </s:Reason> <s:Detail> <ClientErrorReference xmlns="http://www.reuters.com/ns/2006/05/01/webservices/rkd/Faults_1" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"> <Timestamp>2016-09-21T08:45:43.356531Z</Timestamp> <ErrorReference>b481f645234841cfab39bcdfcc256390</ErrorReference> <ServerReference>03F5EF08821569363ECF7748A4B7F847B1834D3E2D6EDB42</ServerReference> </ClientErrorReference> </s:Detai* Closing connection 0 l> </s:Fault> </s:Body> </s:Envelope>

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Answer by parminder.chana · Sep 21, 2016 at 09:48 AM

Hi yajnasteju

For questions like these where you are having issues with the service please use Contact Us on My Account (http://my.thomsonreuters.com) or directly from the product so we can track it and the support desk can provide the necessary updates in a timely manner.

Thanks

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