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james04 avatar image
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Api performance seems to have decreased

Hi,


We have been using permID for a while now and just this last weekend have found that the response time has massively increased. Testing today with calling the match api (https://api-eit.refinitiv.com/permid/match) with the following body:

name
google

it took 55 seconds before we got a response, we used to be able to get results in approx. 1 second. Has something changed over the weekend?

Also i seem to be getting this error reasonably often when making the same query with more companies:

"Connection broken: InvalidChunkLength(got length b'', 0 bytes read)", InvalidChunkLength(got length b'', 0 bytes read)

Many thanks,

James

permid-apiperformance
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zoya faberov avatar image   zoya faberov
<AHS>

asked PGO support group to advise

zoya faberov avatar image   zoya faberov

Hello @james04,

We've conveyed your findings to the relevant team,

They are asking to please check again and let us know?

Appreciate your help,

-AHS

james04 avatar image james04

Hi @zoya faberov

The issue is still persisting. both the slow response and the receiving 0 bytes chunks.

Also the contact us button on this page below my question just return a 404

James

zoya faberov avatar image   zoya faberov james04

@james04 ,

Thanks for the feedback. Conveyed for verification.

zoya faberov avatar image   zoya faberov
<AHS>

investigation is ongoing

raksina.samasiri avatar image   raksina.samasiri
<AHS>

Hi @zoya faberov ,

Are there any updates from the investigation, please?

zoya faberov avatar image   zoya faberov raksina.samasiri
Hi @raksina.samasiri ,

Thanks,

Chased.

raksina.samasiri avatar image   raksina.samasiri zoya faberov
<AHS>

hi @zoya faberov ,

is there any update from the investigation, please?

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zoya faberov avatar image
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Hello @james04 ,

Conveying the information from our product team:

Thank you for bringing this issue to our notice. We can see current API performance is good and it is working as expected. Please let us know if you are still facing this issue.

We would like to know how you are using our API and would like to get some stats from your end to investigate. Please let us know if that is possible.

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