Hello @ChrisBaldock ,

Unfortunately, it looks like in your environment, even in the new location, eikon does not get fully installed, with all required dependencies.

Another possibility is that python that is used by your jupyter env is not the same one that is being updated.

You can verify this, and simplify your initial testing, by running outside of Jupyter and Anaconda, if you are interested:

Open a command shall and do

python --version

If the version is the same as you are using from Jupyter,

Next do:

python -m pip list

Do you see eikon and other modules that you require- you are ready to test command line. Otherwise, point to the python environment that you intend to use, as it is not the first in the path for example

c:\\Python310\python -m pip list

and you will need to include the explicit path at every next step, or modify your system path so this python env is found first in the path.

Create a small test named "test.py":

import eikon as ek

ek.set_app_key('YOURVALIDAPPKEYHERE')

df, err = ek.get_data(['GOOG.O','MSFT.O', 'FB.O'], 
                      [ 'TR.Revenue','TR.GrossProfit'])
print(df)

and run

python test.py

what do you see? I see:

(base) PS C:\Temp> python test.py
  Instrument       Revenue  Gross Profit
0     GOOG.O  257637000000  146698000000
1     MSFT.O  168088000000  115856000000
2       FB.O  117929000000   95280000000
(base) PS C:\Temp>

If instead you see the same error as before, this would indicate that your eikon and all prerequisites are not fully installed. uninstall eikon command line:

python -m pip uninstall eikon

then

python -m pip install eikon

and observe any errors or warnings that happen on installation.

Hello @ChrisBaldock ,

Please see this previous discussion thread about similar issue- I hope this is of help, the error that you see is often related to HTTPX incompatibility, let us know.

If this not turns out to be the case, when you mention that your colleague has exact same Python environment, you mean version of python only, or the list of installed modules with versions is also totally identical?

The other possibility I can think of is either your Eikon variant does not include API integration permissions or expired Eikon/Workspace account can also result in a similar-looking API access issue.

Hello @ChrisBaldock ,

Next, I would suggest:

1. Refer to article Eikon Data API(Python) Troubleshooting | Refinitiv to verify that your Eikon proxy is listening when you run Eikon.

If you run in Chrome browser address bar?

http://localhost:9060/api/status

Do you see

...ST_PROXY_READY...

response?

However if you do not, then the information that you should collect from logs as described in the article should be used to try to determine the cause. I would also first try to temporarily disable any firewalls or malware blockers that you run, and cleanly restart your Eikon, to see if that changes the response.

2. If/when the proxy is up and running, and you continue facing this issue, I would install a fresh python environment. You can set it up fresh, according to Eikon Data API Quickstart and test with that new Python env.

{"statusCode":"ST_PROXY_READY","version":"3.1.1"}

@ChrisBaldock

Please try to run the following code in Powershell.

PS C:\Users\U8009686> $body = @{"AppKey"="<your app key>";
>> "AppScope"="trapi";
>> "ApiVersion"="1";
>> "LibraryName"="RDP";
>> "LibraryVersion"="1.1.13";
>> }

PS C:\Users\U8009686> Invoke-WebRequest 'http://127.0.0.1:9060/api/handshake' -Method 'Post' -Body ($body|ConvertTo-Json) -ContentType "application/json"  | Select-Object -Expand Content

The output will contain an access token

{"access_token":"<token>","expires_in":1209600,"token_type":"bearer"}

If it doesn't return an access token, please share the output.

Hi @ChrisBaldock ,

As you have confirmed that Eikon API proxy is running and is listening on the appropriate port, however, python code is still unable to interact successfully with it, I believe that the issue is with the Python environment setup.

I would try the suggestion by @pf from this previous discussion thread:

pip install --upgrade --force-reinstall eikon 

If this does not help, I see two ways you can progress this:

• Simpler approach, in my opinion, is to install a new, fresh, additional Python environment in a different location on your machine, run that python and and to set it up from scratch for Eikon Data API interaction, per ADAPI Quickstart guide.
• Another approach, as your colleague's environment is consistent and working, you can try to duplicate it by running on this machine:

pip list

and noting every version of every python module, and next, to upgrade/downgrade your existent python environment fully to the same. Your pip list should become exact same as theirs as the result.

ERROR: Could not install packages due to an OSError: [WinError 5] Access is denied: 'c:\\python310\\lib\\site-packages\\_distutils_hack\\override.py'
Consider using the `--user` option or check the permissions.

pip install --upgrade --force-reinstall eikon 

import eikon as ek

ERROR: Could not install packages due to an OSError: [WinError 5] Access is denied: 'C:\\Python310\\Lib\\site-packages\\~umpy\\.libs\\libopenblas.EL2C6PLE4ZYW3ECEVIV3OXXGRN2NRFM2.gfortran-win_amd64.dll'
Consider using the `--user` option or check the permissions.

import eikon as ek