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Access Denied for LBMA prices (XAUFIXAM=)

I am trying to get market data from Websocket API for the following instrument (LBMA Gold Price AM)

RIC -> XAUFIXAM=

Following is the request

{ "ID": 2, "Key": {"Name": "XAUFIXAM="} }

But it throws me the following error

[{ "Type": "Status", "State":

{ "Stream": "Closed",

"Data": "Suspect",

"Text": "Access Denied: User req to PE(4143)", "Code": "NotEntitled"

},

"ID": 2, "Key": { "Service": "ELEKTRON_DD", "Name": "XAUFIXAM=" } }]

Am I sending something wrong (The spot prices are working fine (XAU=)) ?

Should I create a support ticket to enable them ?

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Upvotes
Accepted
14.3k 23 8 12

Hello @weber01

The JSON status response message with "Text": "Access Denied: User req to PE(XXX)", "Code": "NotEntitled" means your account does not have permission to request that RIC (XAUFIXAM=). You may check my colleague's answer in this old post for more clarification.

I highly recommend you contact your Refinitiv Representative/Account Manager to verify your permission.


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@weber01

Otherwise, you may try to use a delayed RIC (/XAUFIXAM=) instead. Delayed RICs are prefixed with a '/' character.

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Thank you.

/XAUFIXAM= also gives me the same error.


SENT:

{

"ID": 2,

"Key": {

"Service": "ELEKTRON_DD",

"Name": "/XAUFIXAM="

}

}

RECEIVED:

[{

"Type": "Status",

"State": {

"Stream": "Closed",

"Data": "Suspect",

"Text": "Access Denied: User req to PE(6380)",

"Code": "NotEntitled"

},

"ID": 2,

"Key": {

"Service": "ELEKTRON_DD",

"Name": "/XAUFIXAM="

}

}]

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10 |1500

Up to 2 attachments (including images) can be used with a maximum of 512.0 KiB each and 1.0 MiB total.