ETA/Refinitiv Real-Time SDK Error text: Exception: Range [1, 1 + -1) out of bounds for length 32

ETA Refinitiv Real-Time SDK Client reported he receive the following error when he tried to close channel.

text: Exception: Range [1, 1 + -1) out of bounds for length 32

He wants to know under what condition will he receive the error? And how dose he avoid the error?

The error occurred when he tried to close the connection:

      channel: RsslChannel

      scktChannel: com.refinitiv.eta.transport.SocketHelper@d2e523b

      connected: true

      oldScktChannel: null

      state: CLOSED

      connectionType: socket

      clientIP: null

      clientHostname: null

      pingTimeout: 30

      majorVersion: 14

      minorVersion: 1

      protocolType: 0

      userSpecObject: null

      ErrorId: -1

      sysError: 0