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Yunqing.Peng avatar image
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ETA/Refinitiv Real-Time SDK Error text: Exception: Range [1, 1 + -1) out of bounds for length 32

ETA Refinitiv Real-Time SDK Client reported he receive the following error when he tried to close channel.

text: Exception: Range [1, 1 + -1) out of bounds for length 32


He wants to know under what condition will he receive the error? And how dose he avoid the error?


The error occurred when he tried to close the connection:

Channel closed; Error=Error

      channel: RsslChannel

      scktChannel: com.refinitiv.eta.transport.SocketHelper@d2e523b

      connected: true

      oldScktChannel: null

      state: CLOSED

      connectionType: socket

      clientIP: null

      clientHostname: null

      pingTimeout: 30

      majorVersion: 14

      minorVersion: 1

      protocolType: 0

      userSpecObject: null


      ErrorId: -1

      sysError: 0

       text: Exception: Range [1, 1 + -1) out of bounds for length 32

eta-apirefinitiv-realtime-sdk
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wasin.w avatar image   wasin.w

Hello @Yunqing.Peng

Thank you for your participation in the forum. Is the reply below satisfactory in resolving your query? If so please can you click the 'Accept' text next to the appropriate reply? This will guide all community members who have a similar question.


Please note that the client can submit the issue to the Real Time SDK team directly via the GitHub Issue page.

Thanks,

AHS

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Jirapongse avatar image
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@Yunqing.Peng

I am not familiar with this exception: "Range [1, 1 + -1) out of bounds for length 32".

First, please try to upgrade the application to use the latest version of RTSDK. The latest version is Real-Time-SDK-2.0.6.L1. You can download it from here.

If the problem still happens with Real-Time-SDK-2.0.6.L1, please contact the Refinitiv Developer Connect (RDC) team directly via Contact Premium Support.

However, RDC is a subscription-based service. If you are unable to see Contact Premium Support, please kindly contact your Refinitiv account manager or your local Refinitiv representatives for assistance and detail.


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Yunqing.Peng avatar image Yunqing.Peng

Thank you for your comment.

This client does not have RDC service so we are asking here.

Jirapongse avatar image Jirapongse Yunqing.Peng

@Yunqing.Peng

Normally, Developer Community Forum is for how-to/general questions but the question seems to be more complex and requires investigation e.g. reviewing source code, configuration, trying to reproduce the problem, etc.

This is why we need the RDC service (API support) to investigate the issue.

Yunqing.Peng avatar image Yunqing.Peng Jirapongse

This client does not have RDC service but there is such a problem at present, our API Support does not accept the problem of non-RDC clients.

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