Timeout error for Refinitiv-dataplatform.

Options

Hello,

I am using refinitiv-dataplatform (not refinitiv-data) to fetch and I occasionally receive timeout error like following. The error doesn't get resolved with retries (sleep time set to 60 second). Is there in-built exception or other way to deal with it:


Error:

ERROR!!! An error occurred while requesting URL('https://api.refinitiv.com/data/datagrid/beta1/').

ReadTimeout('')


Thanks


Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    @lisa.mcentee

    Please share the code that you are using.

    I can run it properly.

    rdp.get_data(
        universe=["TRI.N", "IBM.N"],
        fields=["TR.Revenue", "TR.GrossProfit"]
    )

    1672726290048.png

    You can also enable logging in the RDP library to verify the problem. Please refer to this discussion regarding how to enable logging in the RDP library.