ConnectError('[Errno 104] Connection reset by peer') while trying to call RDP API

milan.gurung

Hi,

I have got a Python/Django Web application hosted in AWS. The app attempts to make a call to this API "https://api.refinitiv.com/discovery/searchlight/v1/" using Python package "refinitiv-data==1.1.0".

The application works perfectly fine running locally in my development machine. Unfortunately, when deployed to AWS, I am getting following error..

"
An error occurred while requesting URL('https://api.refinitiv.com/auth/oauth2/v1/token').

ConnectError('[Errno 104] Connection reset by peer')

[Error 0 - None] [Errno 104] Connection reset by peer

Session is not opened. Can't send any request

"



Here is my code,

Note: settings.SEARCHLIGHT_URL = "https://api.refinitiv.com/discovery/searchlight/v1/"

Any pointer would be much appreciated? Is it something to do with our corporate Firewall?

Many Thanks,

Milan

aramyan.h

Hi @milan.gurung ,

Thank you for your question. As the error suggests, the session is not opened, which might or might not be related with the Firewall. To investigate the session issue I would advice Diagnosing that using the following code:

import logging.config
session.set_log_level(logging.DEBUG)
session.open()
# To set logging back to default value
session.set_log_level(logging.WARNING)

To enable the logs in the console, please use:

rd.get_config().set_param(
    param=f"logs.transports.console.enabled", value=True
)

Hope this helps, feel free to share the log output if you would want us to investigate the issue further.

Best regards,

Haykaz