How can Customer Risk Screener Users screen against Media Check?

Hannah.Quinn
Hannah.Quinn LSEG
in World-Check Customer Risk Screener

Customer Risk Screener doesn't currently support screening against Media Check, are there any work arounds available to customers who want to screen cases against World-Check?

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Best Answer

  • Hannah.Quinn
    Hannah.Quinn LSEG
    Answer ✓

    Media Check is not currently available in Customer Risk Screener. Customers who require Media Check can take advantage of the API however they would not be able to get a seamless integration into CRS within Salesforce.

    Where Media Check Screening is only required occasionally then a work around is to create custom deep links on the screening case that will take you directly to the record in World-Check Desktop.

    The user will then be able to edit and rescreen the case within World-Check One Desktop and add the Check Type Media Check.

    The user can resolve matches and use the Risk Rating and Reason to capture their comments.

    A scheduled job can be run in Salesforce to fetch updated records from World-Check desktop and pull them into Salesforce. This will sync the Risk Rating and Reason back into Salesforce however it won’t bring in any Media Check results.

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