Issue connecting to Eikon via API websocket

Item: Error: { "Error": "Failed to open OMM stream - streaming services are unavailable. Verify log details and ensure you have permissions." }
I am getting error when attempting to connect to Ekion from and in house application. This was working before, nothing had changed. I've already checked with the Refinitiv account and the user do have permission to access the instruments. Attached are the list of errors I am getting.
Best Answer
-
Hi @Mark Yip1
A major issue within streaming connection between Python clients and Eikon 4 was fixed last week.
Could you check if you're still reproducing the error ?0
Answers
-
Hi @Mark Yip1 ,
Reading through this article, I am wondering: how are you connecting to LSEG services/datasets? Via a desktop session?
0 -
Hi @jonathan.legrand, Eikon makes a connection to LSEG, the account is hosted. The application makes a webscocket connection to the local desktop Eikon to retrieved market data.
We used 2 different hosted accounts when logging onto the same Eikon. One fails to retrieve data into the in-house app, one was successful.
Attached screenshot, on the left, which fail's, stop's at the line 2.2.05-Pricing-StreamingEvent.exe. On the right, the application receives a successful logging into stream.
0 -
@jonathan.legrand it is via the Desktop Eikon.Hi
After extensive back and forth with Refinitiv helpdesk, they identified that the user's hosted Eikon license was not permission to receive data via API, however this has been working. User's now been permission with the new Product/license and its now working again.
0 -
Hi. We are working on integration with Metastock using Refinitiv .NET API. We are able to connect and request history, but when we try to subscribe for live data we receive same error:
"Error": "Failed to open OMM stream - streaming services are unavailable. Verify log details and ensure you have permissions."
According to Metastock representative account has all required permissions:
"I can confirm that your account should have access to the streaming data for MSFT so the next step would be to post the issue into the developer community"
Pleas advise how we can solve this issue.
0
Categories
- All Categories
- 3 Polls
- 6 AHS
- 36 Alpha
- 166 App Studio
- 6 Block Chain
- 4 Bot Platform
- 18 Connected Risk APIs
- 47 Data Fusion
- 34 Data Model Discovery
- 685 Datastream
- 1.4K DSS
- 615 Eikon COM
- 5.2K Eikon Data APIs
- 10 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- 3 Trading API
- 2.9K Elektron
- 1.4K EMA
- 252 ETA
- 556 WebSocket API
- 38 FX Venues
- 14 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 23 Messenger Bot
- 3 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 60 Open Calais
- 275 Open PermID
- 44 Entity Search
- 2 Org ID
- 1 PAM
- PAM - Logging
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 22 RDMS
- 1.9K Refinitiv Data Platform
- 652 Refinitiv Data Platform Libraries
- 4 LSEG Due Diligence
- LSEG Due Diligence Portal API
- 4 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.2K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 12 World-Check Customer Risk Screener
- 1K World-Check One
- 46 World-Check One Zero Footprint
- 45 Side by Side Integration API
- 2 Test Space
- 3 Thomson One Smart
- 10 TR Knowledge Graph
- 151 Transactions
- 143 REDI API
- 1.8K TREP APIs
- 4 CAT
- 27 DACS Station
- 121 Open DACS
- 1.1K RFA
- 104 UPA
- 193 TREP Infrastructure
- 228 TRKD
- 917 TRTH
- 5 Velocity Analytics
- 9 Wealth Management Web Services
- 90 Workspace SDK
- 11 Element Framework
- 5 Grid
- 18 World-Check Data File
- 1 Yield Book Analytics
- 46 中文论坛