Error code 403 | Client Error:

silvia.mazzoleni

I'm trying to get access to eikon API and after having set up the key and running this code:

ek.set_app_key('<App key>')

df = ek.get_timeseries(["MSFT.O"], start_date="2016-01-01", end_date="2016-01-10")

I get this response, which is the same for any ek command:

2023-11-10 15:34:25,002 P[26760] [MainThread 26264] Error code 403 | Client Error: <!-- IE friendly error message walkround.        
     if error message from server is less than   
     512 bytes IE v5+ will use its own error     
     message instead of the one returned by      
     server.                                 --> 

Jirapongse

@silvia.mazzoleni

Thank you for reaching out to us.

I can run the code properly with my application key.

However, If I used the application key provided in the question, I got the following error.

EikonError: Error code 403 | Client Error: {"ErrorCode":1401,"ErrorMessage":"Application key <app key> is not valid!"}

You can refer to this Eikon Data API and Refinitiv Data Library - Troubleshooting article to make sure that Eikon or Refinitiv Workspace is running properly.

You may also refer to the Quick Start guide to make sure that the appliation key was created properly.

Moreove, the error message in the question's description looks stange. It looks like to be the error message from IE, not Eikon.