EIKON API Proxy doesn't start

ThomasDSV

After launch EIKON API PROXY we just see this

2024-05-14T20:41:22.574Z - info: Starting process 5328 with command line: C:\Eikon API Proxy\EikonAPIProxy.exe

2024-05-14T20:41:22.652Z - info: Starting...

2024-05-14T20:41:22.652Z - info: Reading product manifest

2024-05-14T20:41:22.652Z - info: Async loading of component C:\Eikon API Proxy\resources\app.asar\scripting-proxy\index.js

2024-05-14T20:41:22.855Z - info: Async loading of component C:\Eikon API Proxy\resources\app.asar\scripting-proxy\configurationManager.js

2024-05-14T20:41:22.902Z - info: ... successfully bootstrapped

2024-05-14T20:41:22.902Z - info: [Eikon API Proxy] Eikon API Proxy is starting ...

2024-05-14T20:41:22.902Z - info: [Eikon API Proxy] Process Id is 5328

2024-05-14T20:41:22.902Z - info: [Eikon API Proxy] System Information: {"type":"Windows_NT","platform":"win32","architecture":"x64","release":"10.0.19041","memory":8191.55078125}

2024-05-14T20:41:22.902Z - info: [Eikon API Proxy] Application Information: {"path":"C:\\Eikon API Proxy\\resources\\app.asar","version":"1.0.85","local":"en-US"}

2024-05-14T20:41:24.074Z - error: [Main] An error occurred. Details: Unhandled Rejection at: Promise [object Promise] reason: Error: net::ERR_NAME_NOT_RESOLVED

Could you please help

wasin.w

Hello @ThomasDSV

According to the given log messages, it seems that the Workspace/Eikon desktop application cannot start the API proxy on your machine.

I highly recommend you contact the Workspace support team directly to help you with Workspace desktop application issue. You can submit a support ticket to the team via https://my.refinitiv.com/content/mytr/en/productsupport.html website.