Error code 2504 | UDF Core request failed. Gateway Time-out

Ikmal Azman

Hi,

I have a script running everyday at 8AM Dubai time. Sometimes on Tuesday or Wednesday I get this Gateway Time-out error. After I run again 2-3 times more it will eventually works and not produce the error anymore. I believe it is not because of the RIC limit calls because the same script works effortlessly on most other days. May I know the source of this issue? Is there a downtime I should know about?

[Deleted User]

Hi @r.fernandez

Without more information about your workflow, it will be difficult for me to investigate. However, I can let you know that we advise coding defensively in these instances. I manufactured an error in the code below to exemplify what I mean:

import refinitiv.data as rdfrom refinitiv.data.content import fundamental_and_reference rd.open_session() request = fundamental_and_reference.Definition(    universe=['LSEG.L'],    fields=['ASK'])

try:    response = request.get_data()except Exception as e:    print(e.__dict__)

try:    response = request.get_data()except Exception as e:    if e.__dict__['code'] == -1:        print("The Error Is -1")

As you can see, you can use a try and if loop to come to a similar functionality to what you asked. Please let me know if this makes sense.