Null results for MediaCheck provider after updating the existing case with a new name

Created a case with name Alexa, triggered screening and got the MediaCheck results and resolved the case . Later realised it should be Tesla so I have updated the case and triggered screening. Now I am not seeing any MediaCheck results. Null results are being retrieved . My requirement is to get new results of the case.ie., Tesla

Is there any possibility to get the results while using the update or rescreen a case.

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Accepted answers

Stefano.LSEG

Hello,

To better assist you, we need to verify the steps you’ve taken.

Could you please confirm whether you are using the WC1 API or WebUI?

If you’re utilizing the API, kindly provide the sequence of endpoints you’re accessing, along with the corresponding request bodies.

This information will enable us to replicate and diagnose the issue you’re encountering.

Thanks,

WC1 API Team

All comments

Stefano.LSEG

Hello,

To better assist you, we need to verify the steps you’ve taken.

Could you please confirm whether you are using the WC1 API or WebUI?

If you’re utilizing the API, kindly provide the sequence of endpoints you’re accessing, along with the corresponding request bodies.

This information will enable us to replicate and diagnose the issue you’re encountering.

Thanks,

WC1 API Team

mounicasirishakolli

Hello Stefano,

Thank you for the quick response. We are using WC1 API.
Please find the document attached for the reproduction scenario.

Steps to reproduce nul media check results.zip

Stefano.LSEG

Hello,

The product team has clarified that the logic around MC.

The update function is not designed to completely change the name of the case but to make a small modification to the name e.g. Adding Inc.

Once the reviewed command is run the case meta data is updated to show that all articles published up until x date are reviewed. Therefore, all articles published before the date the reviewed command was run will be marked as resolved.

When you update and re-screen that case, articles with the new name will still appear in the API and WebUI but will be marked as resolved.

For articles to show up as unresolved they need to be published the day after the reviewed command was run.

As mentioned, the update function is not designed to completely change the focus of a case but to only make minor changes.

We would be happy to assist with a way to utilise this feature more optimally in order to more effectively implement your use case. Please contact us directly if you would like to set up a consultation.

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