Stale items on ADH, but item is updating in Source application

gowrisankar.dasarathan

Stale items on ADH, but item is updating in Source application.

Our ADH is cached and we this behavior for some items they go stale but when we try to subacribe to the Source application we can see updates. Once we close the item or clear the item for cache using adhmon, it starts updating.

What are the possible causes for this behavior?

Source application we use is Inhouse, is there anything we can check in code. We are setting flag RSSL_RFMF_CLEAR_CACHE when we send a refresh.

wasin.w

Hello @gowrisankar.dasarathan

Are there any connection issues between the ADH and you OMM Source application?

If not, I strongly suggest you contact the ADH support team to verify this ADH server behavior. You can contact the team via https://myaccount.lseg.com/en/helpandsupport website.