Any alternative to ek.get_timeseries and rd.get_history

hao.huang

Both ek.get_timeseries and rd.get_history don’t work. The former returns None and the latter returns dateframe with nan. Any suggestions on alternative solutions while it is being worked on.

pf

Hi @hao.huang ,

If it doesn't work both, there might be something wrong with your Workspace account.

I strongly recommend you contact the Workspace support team via https://myaccount.lseg.com/en/helpandsupport website to investigate this issue using Eikon Data API(Python) Troubleshooting guide. Collect information (especially Python and API Proxy debug logs) and send it to the team.

hao.huang

Hi @pf, could I ask if get_timeseries work on your machine? Eikon customer support told me it is an issue on their side and they are fixing it now.

pf

https://community.developers.refinitiv.com/discussion/comment/121919#Comment_121919

Yes, it's working with usual ric.

I'll need your code snippet to confirm if there is an issue with a specific ric.

hao.huang

Works for me now. Looks like customer support has fixed the issue this morning.