Machine Readable News - Error when using Python SFTP Code

Hello, I am receiving an error when using the below code:

The error we're receiving is a timeout error shown below. Grateful for advice on what we may be doing incorrectly which is contributing to the error? To note, I have a working SFTP connection via Filezilla for this. Programmatically connecting via Python is proving difficult however

Find more posts tagged with

python

news

#technology

Accepted answers

wasin.w

Hello @darren.rogers

You might need to set the proxy in the Python code to lets Python connect to the MRN Remote server via proxy. Please find more detail on this Using Paramiko with SOCKS proxy post.

If the problem still persists after setting a proxy, I strongly suggest you contact the MRN support team via https://myaccount.lseg.com/en/productsupport website to help you.

All comments

Jirapongse

@darren.rogers

Thank you for reaching out to us.

I got the same error when running the code on the company's laptop.

However, I can connect to the SFTP server after using VPN.

The connection may be blocked from a security application (Zscaler).

wasin.w

Hello @darren.rogers

Please be informed that the code needs to be run with the VPN on my local environment as mentioned by my colleague.

I strongly suggest you contact your local IT Support to verify if there is any firewall or network policy that blocks a connection between your Python script and the MRN SFTP Remote server.

darren.rogers

Hi @wasin.w @Jirapongse To confirm our proxy is open & we can make a successful connection via Filezilla. Therefore we are confident we don't have firewall issues at play. Are there any other suggestions as to why we're getting the timeout error?

wasin.w

Hello @darren.rogers

You might need to set the proxy in the Python code to lets Python connect to the MRN Remote server via proxy. Please find more detail on this Using Paramiko with SOCKS proxy post.

If the problem still persists after setting a proxy, I strongly suggest you contact the MRN support team via https://myaccount.lseg.com/en/productsupport website to help you.

darren.rogers

Hi @wasin.w , your latest suggestion has helped us crack the case and get the connection working. Thanks to everyone who has contributed for helping us with this.

EXPLORE OUR SITES