Eikon Data API Usage Limits

kelvin_

Hi Team,

I am new to the API and currently using the Eikon Data API to fetch news data through a Python script that runs every minute.

However, at some point, the program crashed. To identify the issue, I ran the sample code from the codebook, but it returned an empty dataframe:

I have a few questions regarding this:

1. Did I hit my API call limit?
2. Since I request data every minute (often receiving an empty dataframe due to no available news), why might I still be exceeding the usage limit in terms of request count or data volume?
3. Is there a way to check my API usage status to monitor how close I am to hitting the back-end throttling limit?

I appreciate your guidance on this matter.

Jirapongse

@kelvin_

Thank you for reaching out to us.

At least, you need to handle the exception by printing the error message.

Moreover, to verify the problem, you may need to enable the debug log in the library by running the following code before opening a session.

config = rd.get_config()

config.set_param("logs.transports.file.enabled", True)

config.set_param("logs.transports.file.name", "/home/jovyan/lseg-data-lib.log")

config.set_param("logs.level", "debug")



rd.open_session()

With these configurations, the lseg-data-lib.log will created in the defined folder.

kelvin_

https://community.developers.refinitiv.com/discussion/comment/123971#Comment_123971

Thanks Jirapongse. My API limit is recovered.

I have amended the code and will update here when it clashes again next time.

kelvin_

https://community.developers.refinitiv.com/discussion/comment/123971#Comment_123971

Hi Jirapongse, it turns out I got too many requests.

However, since I request data every minute (often receiving an empty dataframe due to no available news), why might I still be exceeding the usage limit in terms of request count or data volume?

Thank you in advance!

Jirapongse

@kelvin_

The 429 error was mentioned in the Eikon Data API Usage and Limits Guideline. Therefore, it could be call-based and Daily limits. However, it is better to contact the helpdesk team via MyAccount to verify the endpoint or server log.