Refinitiv workspace exe gets hang sometimes and gives bad request error 400

anil_jaipur · 2025-02-13T09:32:51+00:00

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I am using Refinitiv Data Platform libraries for .Net through Desktop session. It works fine usually but sometimes Refinitiv workspace gets hang and I start receiving backend error: 400 bad request. It doesn't work even after service restart and machine restart also. During this process, I receive below error sometimes: System.Net.Http.HttpRequestException: No connection could be made because the target machine actively refused it. (localhost:9000) ---> System.Net.Sockets.SocketException (10061): No connection could be made because the target machine actively refused it.

Below details could be helpful to understand

Refinitiv Workspace version: 1.25.204.0

System RAM: 16 GB

Operating System: Windows 10

Please help on below queries:
1. Why the workspace gets hanged and not works even after system restart? Do I need to increase the system memory?

2. How can I fix the bad request errors?

3 .Some data requests take more than 3 minutes to get response, and I am cancelling such long request and retry them. Same request gets quick response the other time. What is the reason behind the slowness?

Refer the attached code.

ReutersFetching.txt

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Accepted answers

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Jirapongse

@anil_jaipur

Thank you for reaching out to us.

For question regarding the hanging Workspace, please contact the Workspace support team directly via MyAccount to investigate this issue.

For the "400 Bad Request" message and the slowness, please refer to this discussion.

Component react.asset.createComment had an error.

Permission Problem You need the session.valid permission to do that.

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