Where can I get the documentation for status message relating to RTMDS for websocket API

roy-a.wong

Example :

STATUS (Item Closed) Text: RTMDS*Access Denied: to IDN StreamState: CLOSEDDataState: SUSPECT
CACHED Status - StreamState: CLOSED DataState: SUSPECT 

wasin.w

Hello @roy-a.wong

Please be informed that the https://developers.lseg.com/en/api-catalog/real-time-opnsrc/websocket-api is a server-side API. All status messages are generated on the server side (either RTMDS, RTDS, or RTO) , so I recommend you contact the RTMDS Support team about the RTMDS's error and status messages

About the example status message, the "RTMDS*Access Denied: to IDN" status text indicates that it is a permission issue with your DACS user and the subscription service.

This permission issue cannot be fixed via the code. Please contact your LSEG representative or Account manger to verify your permission.

roy-a.wong

https://community.developers.refinitiv.com/discussion/comment/124227#Comment_124227

Thank you for your assistance. Is there any available documentation regarding the RSSL RFA status code? I am encountering the same error. I understand that the issue is not related to the code itself. However, I seek a comprehensive understanding of whether both messages are identical when one is mounted on PREM RTDS and the other on RTMDS, utilizing the same RIC.

STATUS (Item Closed) Text: ADS Record not service permissioned StreamState: CLOSED DataState: SUSPECT
CACHED Status - StreamState: CLOSED DataState: SUSPECT

STATUS (Item Closed) Text: RTMDS*Access Denied: to IDN StreamState: CLOSED DataState: SUSPECT
CACHED Status - StreamState: CLOSED DataState: SUSPECT

wasin.w

Hello @roy-a.wong

I checked the RFA and ADS documents. Unfortunately, I could not find any information about them on the documents.

Based on my experience, both of them are relate to the permission issues. This kind of messages are generated from the server side (ADS, DACS, etc.), not the API. There are many levels of permission (the RIC level, Service level, user level, etc.) which can produce different error messages.

About the "ADS Record not service permissioned" error message, I cannot find a clear explanation about it. I strongly suggest you contact the ADS Support team to look into the issue. You can contact the team via https://myaccount.lseg.com/en/helpandsupport website.