Workspace API: unable to connect anymore

nittandev · March 18

Unable to connect using Workspace API since a few days. Was working fine before.

Logs when working:

13:22:27.094 [Info] Library version: 1.0.0-beta5
13:22:27.094 [Info] .Net runtime: 4.0.30319.42000
13:22:27.094 [Info] .Net version: 4.8.9290.0
13:22:27.116 [Info] Successfully loaded the Stream:[internal] configuration database.
13:22:27.153 [Info] No named session defined.  Successfully loaded desktop default configuration.
13:22:27.162 [Info] DesktopSession Session State transitioned from Closed to Pending
13:22:27.162 [Info] LSEG state: Pending
13:22:27.162 [Info] Locating proxy port within: C:\Users\Refinitiv\AppData\Roaming/Refinitiv/Data API Proxy/.portInUse
13:22:27.162 [Info] Found port 9000 in file: C:\Users\Refinitiv\AppData\Roaming/Refinitiv/Data API Proxy/.portInUse
13:22:31.352 [Info] ******************** Desktop streaming services -- Discovery Initiated *****************************
13:22:31.366 [Info] Discovered 1 streaming endpoint(s) from service: custom-instruments [http://localhost:9000/api/rdp/streaming/custom-instruments/v1/resource]
13:22:31.380 [Info] API [custom-instruments]: Locating default streaming endpoint based on location: us-east
13:22:31.380 [Info] Set default [custom-instruments] Desktop streaming endpoint: [/api/rdp/streaming/custom-instruments/v1/resource/WebSocket]
13:22:32.246 [Info] Discovered 1 streaming endpoint(s) from service: benchmark [http://localhost:9000/api/rdp/streaming/benchmark/v1/resource]
13:22:32.246 [Info] Discovered 1 streaming endpoint(s) from service: pricing [http://localhost:9000/api/rdp/streaming/pricing/v1/]
13:22:32.246 [Info] API [pricing]: Locating default streaming endpoint based on location: us-east
13:22:32.246 [Info] Set default [pricing] Desktop streaming endpoint: [/api/rdp/streaming/pricing/v1/WebSocket]
13:22:32.246 [Info] API [benchmark]: Locating default streaming endpoint based on location: us-east
13:22:32.246 [Info] Set default [benchmark] Desktop streaming endpoint: [/api/rdp/streaming/benchmark/v1/resource/WebSocket]
13:22:32.303 [Info] Discovered 1 streaming endpoint(s) from service: quantitative-analytics [http://localhost:9000/api/rdp/streaming/quantitative-analytics/beta1/financial-contracts]
13:22:32.303 [Info] Set default [quantitative-analytics] Desktop streaming endpoint: [/api/rdp/streaming/quantitative-analytics/beta1/financial-contracts/WebSocket]
13:22:32.303 [Info] ******************** Desktop streaming services -- Discovery Completed *****************************
13:22:32.303 [Info] LSEG event: SessionAuthenticationSuccess. {
  "Contents": "Desktop Session Successfully Authenticated"
}
13:22:32.303 [Info] DesktopSession Session State transitioned from Pending to Opened
13:22:32.303 [Info] LSEG state: Opened
13:22:32.303 [Info] Desktop Session Successfully Authenticated

Logs now, now working:

06:00:01.117 [Info] Library version: 1.0.0-beta5
06:00:01.117 [Info] .Net runtime: 4.0.30319.42000
06:00:01.117 [Info] .Net version: 4.8.9290.0
06:00:01.142 [Info] Successfully loaded the Stream:[internal] configuration database.
06:00:01.176 [Info] No named session defined.  Successfully loaded desktop default configuration.
06:00:01.184 [Info] DesktopSession Session State transitioned from Closed to Pending
06:00:01.184 [Info] LSEG state: Pending
06:00:01.184 [Info] Locating proxy port within: C:\Users\Refinitiv\AppData\Roaming/Refinitiv/Data API Proxy/.portInUse
06:00:01.184 [Info] Found port 9000 in file: C:\Users\Refinitiv\AppData\Roaming/Refinitiv/Data API Proxy/.portInUse
06:00:01.357 [Warn] Desktop Session proxy status request on port: 9000 failed. {
  "HTTPStatusCode": 404,
  "HTTPReason": "Not Found",
  "Contents": "<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n<meta charset=\"utf-8\">\n<title>Error</title>\n</head>\n<body>\n<pre>Cannot GET /api/status</pre>\n</body>\n</html>\n"
}
06:00:01.357 [Info] LSEG event: SessionAuthenticationFailed. {
  "Message": "HTTPStatusCode: 404 (Not Found) - ",
  "StatusUrl": "http://localhost:9000/api/status"
}
06:00:01.357 [Warn] Failed to verify proxy at port: 9000
06:00:01.357 [Info] DesktopSession Session State transitioned from Pending to Closed
06:00:01.357 [Info] LSEG state: Closed

Please help.

Jirapongse · March 18

@nittandev

Thank you for reaching out to us.

Please refer to the Eikon Data API and Refinitiv Data Library - Troubleshooting article to verify if the Data API Proxy is running properly.

nittandev · March 19

Thanks @Jirapongse .

DATA API Proxy was showing up as READY in the About screen, however http://localhost:9000/api/status was returning a 404.

Following your troubleshooting guide, the machine was rebooted and the proxy came back to life.

Not sure what happened, we will keep monitoring, as we do not want this to happen again.

nittandev · March 19

Issue came back after some time.

We gathered the node-sxs logfile. How shall we send it to you? It contains sensitive information I guess.

Thanks

Jirapongse · March 20

https://community.developers.refinitiv.com/discussion/comment/124731#Comment_124731

@nittandev

You can open a new support ticket with the Eikon or Workspace support team via MyAccount and then send the file to them to investigate what the problem is.

Workspace API: unable to connect anymore

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