I am experiencing an issue with the LSEG Data Library where my code retrieves data successfully when using Refinitiv Workspace, but when I switch to a platform session (platform.ldp), I receive empty DataFrames for the same requests.
Details:
* Working Setup: Using Refinitiv Workspace, my get_data() requests return the expected data.
* Issue: When switching to a platform session, authentication appears to work, but the same get_data() calls return empty DataFrames.
* Configuration: My lseg-data.config.json file is set up as follows:
{
"logs": {
"level": "debug",
"transports": {
"console": {
"enabled": false
},
"file": {
"enabled": false,
"name": "lseg-data-lib.log"
}
}
},
"sessions": {
"default": "platform.ldp",
"platform": {
"ldp": {
"app-key": "*****",
"username": "****",
"password": "****"
}
}
}
}
Troubleshooting Steps Taken:
* Confirmed that the session initializes successfully.
* Ensured credentials are correct.
* Checked network connectivity.
Could you please confirm whether my account has the necessary entitlements for API access via platform.ldp? Also, are there any additional configurations required to ensure proper data retrieval in a platform session?
