Workspace Python API: Error: no proxy address identified

Jamie McConaghy

We are currently migrating our users from Eikon to Workspace, and they are trying to run their Python scripts using the same scripts and api key that they used with the Eikon API (that as I understand should work fine for Workspace?). However they are getting the following error, which they don't get when the Eikon API is used (i.e. when Eikon is open in the background instead of Workspace):

[MainThread 24048] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API is running.
[MainThread 24048] Port number was not identified, cannot send any request.
[MainThread 24048] Port number was not identified.
Check if Eikon Desktop or Eikon API is running.

What is the issue here?

Gurpreet

Hello @Jamie McConaghy

Please ask the client to migrate their application to the latest LSEG Data library and try. The API functions are similar to EDAPI and their app would need minimal changes.

Jirapongse

@Jamie McConaghy

If it still doesn't work after migrating to the LSEG Data Library, please refer to this Eikon Data API and Refinitiv Data Library - Troubleshooting article. This article shows the steps to ensure that the Workspace is running properly on a machine.