Max retries exceeded with url: /auth/oauth2/v2/token

FrankP

Please can you help us understand why we're getting the following error? Do we need to be white-listed or upgrade one of the following modules?

Getting authentication exception failure:

2025-07-10 15:35:32.242884 Sending authentication request with client credentials to  https://api.refinitiv.com/auth/oauth2/v2/token ...

Refinitiv Data Platform authentication exception failure: HTTPSConnectionPool(host='api.refinitiv.com', port=443): Max retries exceeded with url: /auth/oauth2/v2/token (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:877)'),)) Failed initial authentication with Refinitiv Data Platform. Exiting.

Running python on linux using python 3.6 and following version of modules:

Package            Version

------------------ --------

certifi            2024.2.2

requests           2.27.1

setuptools         39.2.0

urllib3            1.26.20

Gurpreet

@FrankP

This application seems to be behind a proxy or firewall which is re-signing the outgoing requests. Ask the user to try from a machine with a direct connection to the internet - to narrow down the cause.