App key is incorrect

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fdwyer
fdwyer Newcomer
edited 7:46AM in Eikon Data APIs

I am getting this error. I've tried using a new API key but it isn't being resolved:

2025-08-05 11:51:37,203 P[50440] [MainThread 14636] Error on handshake url http://127.0.0.1:9000/api/handshake : EikonError(1, 'Status code 400: App key is incorrect')

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Answers

  • Jirapongse
    Jirapongse ✭✭✭✭✭

    @fdwyer

    Thank you for reaching out to us.

    The error indicates that the APP key is incorrect.

    You can use the App Key Generator tool to generate application keys.

    image.png

    You can contact the helpdesk team via LSEG Support to verify your application key.

    Please include the URL of this discussion in your raised question to prevent it from being redirected back to this Q&A forum.

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