Eikon Desktop forced log out triggers

riyer

I want to know all possible reasons I may get logged out of Eikon Desktop. I know that one of the most common reasons for getting logged out of Eikon Desktop is when Eikon is logged into on another computer, while still logged in on my computer. Aside from the aforementioned reason, are there any other reasons/causes/triggers for getting logged out of Eikon Desktop? (obviously without logging out myself)

Appreciate any and all help.

Alex Putkov.1

Eikon also forces automated logoff over the weekend. See point C in the answer on this thread for more details.

riyer

https://community.developers.refinitiv.com/discussion/comment/38910#Comment_38910

Is not a weekend-only issue. Happens mid-week as well.

Alex Putkov.1

https://community.developers.refinitiv.com/discussion/comment/38913#Comment_38913

So this was a practical question then? What exactly are the symptoms you experience? What messages do you see when you get logged off?
Have you tried changing the password to ensure no one else is using your account?

riyer

https://community.developers.refinitiv.com/discussion/comment/38914#Comment_38914

Ah, apologies. Someone did have the credentials.. thanks for help regardless.