can not login, java API (exceeded initialization timeout (5 s))

My connection stopped working and I can not understand the reason (if it is on my side or it is application level Reuters problem)

error I got:

Caused by:
Exception Type='OmmInvalidUsageException', Text='login failed (timed out after
waiting 45000 milliseconds) for ***

WARN [main] c.t.e.a.OmmConsumerImpl loggerMsg

ClientName: ChannelCallbackClient

Severity: Warning

Text: Received ChannelDownReconnecting event on channel
Channel_1

RsslReactor Channel is null

Error Id 0

Internal sysError 0

Error Location Reactor.processWorkerEvent

Error text Error - exceeded initialization timeout (5 s)

loggerMsgEnd

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elektron

OMM

elektron-sdk

refinitiv-realtime

log-in

Accepted answers

monakhov

@Wasin Waeosri the problem in docker installation, I am working on fixing it now. so nothing to do with reuters

All comments

wasin.w

Hello @monakhov

Based on the given error message, the application seems to be able to initiate the RSSL connection with the server but when it failed to login with the server.

What is the version of EMA Java that you are using?

Can you replicate the issue on demand? If so, please enable the XML trace file, then replicate the issue and share the trace file.

You can enable the EMA Java trace messages by setting <XmlTraceToStdout value="1"/> in the EmaConfig.xml file. Please note that this feature requires EMA Java 1.1.0 and above versions.

monakhov

how to get application version ?

Also what I observed that form my PC I can log in succesfully

but when running in docker on the server I got error message which I mentioned

so just to confirm - you are sure it reaches Reuters ?

i.e. this error message:

Text: Received ChannelDownReconnecting event on channel Channel_1

is it form OMM client or reuters ?

wasin.w

Hello @monakhov

Regarding the EMA Java version, are you using the ema.jar file or ema-<version>.jar file?

If you are using ema.jar file, you can extract the jar file and the version will be in MANIFEST.MF file.

Based on a given information, the problem always occurs when you run the application in Docker. Could you please confirm if that Docker container be able to connect to the server via the RSSL port?

wasin.w

Hello @monakhov

Does the problem still persist in your environment?

monakhov

@Wasin Waeosri the problem in docker installation, I am working on fixing it now. so nothing to do with reuters

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