Since 10:19 AM EST today I am noticing that case screening are taking >10 minutes to complete, and our processing is therefore timing out
It is continuing to happen
affected API server =
rms-world-check-one-api-pilot.thomsonreuters.com
Hello @ddiqsupport,
I would like to suggest, that if you are facing a product issue that is urgent, and would like an appropriate product expert team to investigate it, the best approach is not to ask a question on developers forums, but to open a support case with Refinitiv Helpdesk Online,
by selecting:
Refinitiv Products and Content -> The Product Does not work as Expected -> Refinitiv World-Check One API
In this case, I have opened a support case on your behalf, case# is 09298574 , and you will be contacted directly.
