Last 4 months world check one API {pilot account} was working fine. Suddenly it is not returning any simple search also via API.
Product: World Check One API [Pilot Account] When I hit the world check screening request api from my postman, I get the response as { "results": [] }. While as the same name gets me a different response on the world check UI. This is Schroders Pilot account. We are in development phase using the worldcheck one API with Pega Systems. Last 4 months this was working fine. Recently started showing this issue. Is this require any reset ? Is it pilot account reached the maximum ? Please help us to solve the problem asap.
Pilot accounts are capped at 1,000 screening cases. I think Account may be reached this limit. How to reset the same ?
I am not able to find anything relevant in developers forum. If I search HSBC via API, I'm not getting any result. 200. OK is the result. But no response data. But If I search using the old Case System Id [which is 2 months old], then I am getting response in the Postman. WC UI is giving result for HSBC, but API is giving blank response []. {{protocol}}{{gateway-host}}{{gateway-url}}cases/{{case-system-id}}/results
