Login Rejected. Watchlist size is outside of range

Serge

Using service discovery we are now connecting to [apac-3-t1.streaming-pricing-api.refinitiv.com].

However, Login request fails with following details.

Received Login Status: State: Closed/Suspect/Usage error - text: "Login Rejected. Watchlist size of 50000 for 'RSSL' connection is outside of range [1,15000] supported for this ADS fanout tier for this type of connection."

Please advise on how to rectify this.

chavalit-jintamalit

Hi @Serge

I believe that your account should connect to t2 endpoints.

So can you try to connect to "apac-X-t2.streaming-pricing-api.refinitiv.com"?

    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-1-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1a  
    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-3-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1a  ap-southeast-1b  
    Service : 
        Provider : aws
        Transport : tcp
        Endpoint : apac-2-t2.streaming-pricing-api.refinitiv.com
        Port : 14002
        Data Format : rwf  
        Location : ap-southeast-1b  

If you receive t1 from the service discovery using the same user, I think something must be wrong. So in this case, please wait for another expert to give you some more information.