Real-Time Optimized:Failed to send HTTP request.

Hello. When acquiring data from Real-Time Optimized, four RIC files are read from Java and data is acquired for each file.

Yesterday Japan time "2021-03-23 16: 42: 09.174" "2021-03-23 16: 57: 09.664" Only the last file could not be acquired. Error details: "Failed to send HTTP request. Text: {" error ":" access_denied "," error_description ":" Authentication Failed. "}" We have performed the same verification several dozen times today, but the same error has not occurred. In what cases does the "Authentication Failed." Error occur?

Find more posts tagged with

elektron

elektron-sdk

refinitiv-realtime

rrt

elektron-message-api

ema-api

Accepted answers

umer.nalla

HI @yuichiro.saito

If your code is working most of the time and you experience a short-lived failure period, then the most likely cause is a temporary problem with the RDP (Authentication) servers.

In future, if you experience similar intermitted issues and/or if you want to confirm the cause for the above incident, please raise a support ticket for 'Refinitiv Real-Time - Optimized' on My.Refinitiv. The RRTO support team should be able to confirm if there was an outage during the time period.

All comments

umer.nalla

HI @yuichiro.saito

If your code is working most of the time and you experience a short-lived failure period, then the most likely cause is a temporary problem with the RDP (Authentication) servers.

yuichiro.saito

Hi @umer.nalla

Thank you for your response. We conducted dozens of verifications over a three-day period, but the event did not reappear, so we decided that this was a temporary problem.

umer.nalla

Hi @yuichiro.saito

Thanks for the update.

If you see the issue again, please raise a My.Refinitiv ticket at the earliest opportunity so that the RRTO team can investigate closer to the incident time.

EXPLORE OUR SITES