What are the custom fields used for and where are the custom fields displayed​?

John Williams

What’s the use of the customer-field tags like below, and where will those input info be shown?

{

"typeId": "{{custom-field-1}}",

"value": "custom field 1 sample value"

}

brian.bourgault

Hi @John Williams

The custom-fields are free form text fields and can be setup to whatever the client wants to capture specific to cases. They are three default free text fields (Reference, Territory, & Primary Contact) that can be edited/deleted as needed.

Note: The custom fields are specific to a group, so that different groups may have different custom fields. From the API you can call the caseTemplate method in the groups web service and get the customized fields for a specific group.

GET {{protocol}}{{gateway-host}}{{gateway-url}}groups/{{group-id}}/caseTemplate

Let me know if you have any more API questions.