Unable to connect to AWS server using EMA RTSDK -2.0.1.L2 - Internal SysError 10057 client conne...

As a first step, can you work through the EMA Quick Start - Connecting to Refinitiv Real-Time -- Optimized exactly as detailed - including using the supplied EMAConfig.xml and copying it into the specified folder etc? And can you confirm the AppKey (ClientID) was generated as described with the EDP API tick box selected etc?

In terms of testing with Python, you can try one of the two examples in the following location:

websocket-api/Applications/Examples/RDP/python at master · Refinitiv/websocket-api (github.com) - as they are coded for connecting to Real-Time Optimized.

If the above Python scripts do not connect either and if you are on a corporate network / VPN - please try the Python script on a non-coporate PC / without VPN?

All comments

In terms of testing with Python, you can try one of the two examples in the following location:

websocket-api/Applications/Examples/RDP/python at master · Refinitiv/websocket-api (github.com) - as they are coded for connecting to Real-Time Optimized.

If the above Python scripts do not connect either and if you are on a corporate network / VPN - please try the Python script on a non-coporate PC / without VPN?

@umer.nalla

Thank you umer for your input,

1. Yes The AppKey is enabled and all tick boxes are selected:

- API Types: Side by Side API, EDP API, Eikon Data API

2. Interesting, when I used the github python script market_price_authentication.py I got an error as I said before, but using a script from the examples folder from websocket-api/Applications/Examples/RDP/python at master · Refinitiv/websocket-api · GitHub it seems the credentials are OK.

Executing market_price_rdpgw_authentication.py it does work in the same way from my work environment as well as the personal environment. I do get an output as below which is confirmation that credentials work:

Sending authentication request with password to https://api.refinitiv.com:443/auth/oauth2/v1/token ...

Refinitiv Data Platform Authentication succeeded. RECEIVED:

{

"access_token":"eyJ......

.......................

Connecting to WebSocket wss://emea-3-t1.streaming-pricing-api.refinitiv.com:443/WebSocket ...

WebSocket successfully connected!

.................

3. I did look on EMA Quick Start guide, I guess maybe I did miss something so I will double check again.

I tried before and now using the EMAConfig.xml provided in the SDK and I use Consumer_4 which is using Channel_4.

For this channel I added as extra parameters:

everything else remaining the same.

But still the ema log gives me the same outcome:

loggerMsg

TimeStamp: 17:47:10.296

ClientName: ChannelCallbackClient

Severity: Warning

Text: Received ChannelDownReconnecting event on channel Channel_4

Instance Name Consumer_4_1

RsslReactor 0x0000000007B3A530

RsslChannel 0x0000000007B3A530

Error Id -1

Internal sysError 10057

Error Location C:\Jenkins\workspace\ESDKCore_RCDEV\OS\VS140-64\rcdev\source\rtsdk\Cpp-C\Eta\Impl\Reactor\rsslReactorWorker.c:1241

Error Text <C:\Jenkins\workspace\ESDKCore_RCDEV\OS\VS140-64\rcdev\source\rtsdk\Cpp-C\Eta\Impl\Transport\ripcsslutils.c:1746> Error: 1002 ripcSSLInit client connect() failed. System errno: 10057

loggerMsgEnd

4. Another thing I noticed and i want to ask, is that when application starts the verbose mode of the ema log says:

supportBatchRequest 0

My application is using batch list subscription. so the question I have as extra is that: Is there a EmaConfig.xml parameter that I have to set to have batch subscription available ? Or is not needed.

As you can assume, I cannot confirm now if batch subscription is working or not as i cannot arrive at the point in my code where I call consumer.registerClient(...) in order to subscribe to the price updates, dues to the connect() failed issue I have, but I am asking as is also on the back of my mind.

Any extra help is appreciated, and in the meantime, as I said, I will check again the EMA Quick Start guide doc.

Interesting is that the app I have works perfectly fine in TREP environment in the banks, as well as on my personal testing environment at work where I use EZD.

So, in theory, all it should work the same considering that i do point to the new AWS hostname:port in the EmaConfig.xml file, using the right parameters as in the sample EmaConfig.xml and of course, I make use of the MachineID clientId and the password when I create my OmmConsumer.

OmmConsumer consumer(OmmConsumerConfig().consumerName(consumerName.c_str())

.clientId("...").username("...").password("..."));

Thank you,

Kind Regards,

Ionut

Please do not change the default EMAConfig.xml file - just use it as is, ensuring it is in the working folder exactly as described in the QuickStart i.e.:

Refinitiv Real-Time -- Optimized Configuration

The SDK package includes a configuration file with the default config required to connect to Refinitiv Real-Time -- Optimized - EmaConfig.xml in the source code folder - as noted in the Paths table above.

Copy the Cpp-C\Ema\Examples\Training\100_Series\113_MP_SessionMgmt\EmaConfig.xml file to the relevant subdirectory of Cpp-C\Ema\Executables\.

If you note the comments in the default EMAConfig.xml for Channel_4, it states:

<Location value="us-east"/>
<EnableSessionManagement value="1"/>

I recommend you follow the QuickStart exactly as described, just to ensure all is OK, before attempting to connect with your own code.

Hi @umer.nalla

Thank you for your feedback.

I am checking now the documentation including EMA Quick Start - Connecting to Refinitiv Real-Time -- Optimized.

In the meantime, I do get mixed results using the 113_MP_SessionMgmt sample code.

1. Using 113_MP_SessionMgmt using the default EmaConfig.xml provided, if I pass the argument -websocket this makes the application to use Channel_5 and Dictionary_2.

With this, I get access denied for the IBM.N which is interesting.

StatusMsg

streamId="5"

domain="MarketPrice Domain"

state="Closed / Suspect / Not entitled / 'Access Denied: User req to PE(62)'"

name="IBM.N"

nameType="1"

serviceId="257"

serviceName="ELEKTRON_DD"

StatusMsgEnd

However, if the Item financial item I change it from "IBM.N" to "EUR=" for example, it does work indeed as I do get price updates.

RefreshMsg

streamId="5"

domain="MarketPrice Domain"

Solicited

RefreshComplete

ClearCache

state="Open / Ok / None / ''"

itemGroup="00 00"

permissionData="03 01 01 52 6C"

qos="RealTime/JustInTimeConflated"

seqNum="42430"

name="EUR="

nameType="1"

serviceId="257"

serviceName="ELEKTRON_DD"

Payload dataType="FieldList"

FieldList

FieldEntry fid="1" name="PROD_PERM" dataType="UInt" value="526"

2. So, with websocket is working.

Using 113_MP_SessionMgmt using the default EmaConfig.xml provided, If I do not pass -websocket to the argument list, this makes the sample file to use Channel_4 and Dictionary_1(Dictionary_1 has no definition as has the default value always present:

<!-- Dictionary is optional: defaulted to "ChannelDictionary")

Using this config it does not work at all when I execute the sample file, as I do get exactly the same error as with my main application (client connect() failed) - which tells me nothing might be wrong with my application but is the same config issue I have here in the sampel file using Channel_4:

loggerMsg

TimeStamp: 13:02:38.098

ClientName: ChannelCallbackClient

Severity: Warning

Text: Received ChannelDownReconnecting event on channel Channel_4

Instance Name Consumer_4_1

RsslReactor 0x0000026FC446CCF0

RsslChannel 0x0000026FC446CCF0

Error Id -1

Internal sysError 10057

Error Location \Jenkins\workspace\ESDKCore_RCDEV\OS\VS142-64\rcdev\source\rtsdk\Cpp-C\Eta\Impl\Reactor\rsslReactorWorker.c:1241

Error Text <D:\Jenkins\workspace\ESDKCore_RCDEV\OS\VS142-64\rcdev\source\rtsdk\Cpp-C\Eta\Impl\Transport\ripcsslutils.c:1746> Error: 1002 ripcSSLInit client connect() failed. System errno: 10057

loggerMsgEnd

Exception Type='OmmInvalidUsageException', Text='login failed (timed out after waiting 45000 milliseconds) for ', ErrorCode='-4052'

So the question here is: why is not working with Channel_4 which means:

but is working with Channel_5 using websocket.

This is also inline with the Python utility script which is using websocket.

Again, I did not modify any of the sample files in 113_MP_SessionMgmt .

Edit: Trying also Channel_5 settings which is using Dictionary_2 which needs RDMFieldDictionary file as well as enumtype.def file, my custom application also connects and works.

So, up to now, everything is similar: My custom app works similarly as 113_MP_SessionMgmt but using only websocket(Channel_5 , Dictionary_2 and RDMFieldDictionary file as well as enumtype.def file) and fails in the same way as the 113_MP_SessionMgmt using Channel_4.

I have to find out why fails as above with Channel_4.

Thank you,

Kind Regards

Ionut

Firstly, the 'Closed / Suspect / Not entitled / 'Access Denied: User req to PE(62)' indicates you are not licenced for that particular instrument - quite common with trial accounts. You can ask your Refinitiv Account manager to advise what data you are licenced for.

In terms of the RSSL connection not working - but the Websocket connection working, the most common reason for this kind of behaviour is corporate network issues - e.g. firewalls/ports etc

The one obvious difference being the port number - where Websocket uses 443 and RSSL uses 14002. Are you able to discuss this with your corporate network/security team to look into this?

Hi @umer.nalla,

Yes i also tried specifying the host and port in EmaConfig.xml as to 443 for websocket and 14002 for RSSL and is working with websocket only.

I will get the sample projects on my home PC to double check the network security ports aspect.

If the sample will work on local personal environment deffo is a network securitity issue, if I will get the same result than might be something in refinitiv environment in regard to the permissions.

If it proves to work locally, then yes i will address the issue further with the company IT team.

Will let you know.

Kind Regards,

Ionut

Hi @umer.nalla

Happy days,

Same sample project 113_MP_SessionMgmt works as well with the Refinitiv credentials I have using RSSL and not only using websocket, once i setup the PC accordingly.

Seems it is indeed based on the outcome I see is a network/firewall issue in my work environment.

I will contact my It department to confirm and discuss further.

Thank you again for all the help.

Kind Regards,

Ionut

Fallowing the guide and 113_MP_SessionMgmt project sample, and trying on work environment and also on home personal PC environment, solved the mistery.

Issues were:

1. Using websocket config approach I did not use the RDMFieldDictionary and the enumtype.def.

2.Using RSSL_SOCKET approach, issue is 14002 seems blocked at company domain level as connect() always fails but on personal environment it does work OK.

Thank you umer.

Kind Regards,

Ionut

Thanks for the update and apologies it took so long to get their.

I had a suspicion it was network thing, but usually the Websocket ports are also closed off - so that was a red herring for me.

If your IT Department needs some guidance, they can try and raise a Ticket at My.Refinitiv for the Refinitiv Real-Time - Optimized product.

They may also find the RTO install and config guide of use - Documentation | Refinitiv Developers