DatastreamDSWS for python not working

francisca.segundo

Hi all,

I perform a successful login when try to download data from DSWS but, when I ask for data, results are empty. It's not working since a week ago, and some queries that used to work now don't.This is the way I try to reach the data:

df = ds.get_data(tickers=<data_name>, start=<start_date>, end=<end_date>, freq="M")

Date format I use is: yyyy-mm-dd.

Thank you very much for your attention and best regards.

Jirapongse

@francisca.segundo

Your usage may reach the quota limit. You can check your usage statistic by using the following code.

ds.get_data(tickers='STATS', fields=['DS.USERSTATS'],kind=0)

Then, you can check the request on the DataStream Test REST Service website.

First, use Get Token to get a token.

Then, use Get Data with the token to request the data.

Finally, you need to verify the retrieved response.

[Deleted User]

Hi @francisca.segundo,

1. can you login to the navigator with your credentials? If not, then it's a credential issue; please contact an expert in https://my.refinitiv.com/

2. Have you tried DatastreamPy? It should work in the same way, e.g.:

francisca.segundo

UPDATE: this image below shows what I get when I try to get data, sorry for not posting it when I asked the question. It seems that my user can't get a valid token. Any advice? Thank you very much.

francisca.segundo

https://community.developers.refinitiv.com/discussion/comment/95891#Comment_95891

Hi jonathan, thank you for your answer.

1. I can't login, so I suppose something wrong is going on with my user.

2. I tried that library but I got the same error.

francisca.segundo

https://community.developers.refinitiv.com/discussion/comment/95916#Comment_95916

Hi Jirapongse, thank you for your answer.

I tried to execute the command you told me:

ds.get_data(tickers='STATS', fields=['DS.USERSTATS'],kind=0)

but I get the same error (I have just updated the question with the error that is thrown by the notebook when trying to get data).

And also, I cant get the token within DataStream Test REST Service website, I get this error:

Do you know where could be the problem?

Thank you very much.

Jirapongse

https://community.developers.refinitiv.com/discussion/comment/95935#Comment_95935

@francisca.segundo

Please contact the Refinitiv Datastream Web Service support team directly via MyRefinitiv to verify your credential.