DatastreamDSWS for python not working

Hi all,
I perform a successful login when try to download data from DSWS but, when I ask for data, results are empty. It's not working since a week ago, and some queries that used to work now don't.This is the way I try to reach the data:
df = ds.get_data(tickers=<data_name>, start=<start_date>, end=<end_date>, freq="M")
Date format I use is: yyyy-mm-dd.
Thank you very much for your attention and best regards.
Best Answer
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Your usage may reach the quota limit. You can check your usage statistic by using the following code.
ds.get_data(tickers='STATS', fields=['DS.USERSTATS'],kind=0)
Then, you can check the request on the DataStream Test REST Service website.
First, use Get Token to get a token.
Then, use Get Data with the token to request the data.
Finally, you need to verify the retrieved response.
0
Answers
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1. can you login to the navigator with your credentials? If not, then it's a credential issue; please contact an expert in https://my.refinitiv.com/
2. Have you tried DatastreamPy? It should work in the same way, e.g.:
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UPDATE: this image below shows what I get when I try to get data, sorry for not posting it when I asked the question. It seems that my user can't get a valid token. Any advice? Thank you very much.
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Hi jonathan, thank you for your answer.
1. I can't login, so I suppose something wrong is going on with my user.
2. I tried that library but I got the same error.
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Hi Jirapongse, thank you for your answer.
I tried to execute the command you told me:
ds.get_data(tickers='STATS', fields=['DS.USERSTATS'],kind=0)
but I get the same error (I have just updated the question with the error that is thrown by the notebook when trying to get data).
And also, I cant get the token within DataStream Test REST Service website, I get this error:
Do you know where could be the problem?
Thank you very much.
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Please contact the Refinitiv Datastream Web Service support team directly via MyRefinitiv to verify your credential.
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