RequestToken api call timed out in Postman & curl

jonathan.leo
jonathan.leo Newcomer
in DSS

Hi. I am following the rest api postman tutorial (with the collection & env imports from downloads).

User authentication api call is giving me timed out error in both postman & curl. Postman timeout setting is set to 0. Proxy configuration turned off.

Any idea what may be the issue?


1668744560336.png

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Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    @jonathan.leo

    Sorry about the issue that you are facing.

    The URL is correct.

    1668746173091.png

    164.57.210.52 is the IP address of the DataScope Select REST API URL. 

    Name:    99F7-27EA-DD08-D983.static.public.inf0.net
    Address:  164.57.210.52
    Aliases:  selectapi.datascope.refinitiv.com

    If the curl command also doesn't work, it could relate to the network settings. It could be firewall settings or you need to set a proxy to connect to the Datascope Select server. Please contact your IT team to verify the network settings.

    I hope that this information is of help


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