I can no longer login to <>

vanderkroon
vanderkroon Explorer
in Refinitiv Data Platform

For some inexplicable reason I can no longer login to <<https://emea1.login.cp.thomsonreuters.net/>>. Attempts at changing the password didn't produce the desired result either. I have no idea as to how to proceed.

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  • zoya faberov
    zoya faberov ✭✭✭✭✭
    Answer ✓

    Hello @vanderkroon ,

    I am running a quick Eikon data API test successfully at this time.

    Do you continue facing the issue?

    If yes, and as you were able to login before, but not able to login anymore, this appears to likely be a permissioning issue, and possibly a connectivity issue, rather than API usage issue.

    Is your desktop Eikon or Workspace running as expected, if you are able to reach https://emea1.login.cp.thomsonreuters.net nut remain unable to login, I suggest contacting Refinitiv eikon support to verify your user permissions.

    Hope that this information helps

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