Channel down reconnecting issue while connecting to ZKBE related RICS

Maha Rana Parthap Sing
Maha Rana Parthap Sing LSEG
in EMA

Facing channel down reconnecting issue while connecting to ZKBE related RICS:

AU3FN0055695=ZKBE
CH0008435569=ZKBE

2023-02-01 16:45:19.699  WARN 31160 --- [           main] c.refinitiv.ema.access.OmmConsumerImpl   : loggerMsg
    ClientName: ChannelCallbackClient
    Severity: Warning
    Text:    Received ChannelDownReconnecting event on channel Channel_1
        RsslReactor @5c080ef3
        RsslChannel @188cbcde
        Error Id 0
        Internal sysError 0
        Error Location Reactor.processWorkerEvent
        Error text Error - exceeded initialization timeout (5 s)
loggerMsgEnd


2023-02-01 16:45:23.463  INFO 31160 --- [           main] c.refinitiv.ema.access.OmmConsumerImpl   : loggerMsg
    ClientName: ChannelCallbackClient
    Severity: Info
    Text:    Received ChannelUp event on channel Channel_1
        Instance Name Consumer_1_1
        Component Version ads3.5.4.E1.linux.rrg 64-bit
loggerMsgEnd
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Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    @Maha Rana Parthap Sing

    Thanks for reaching out to us.

    You need to verify why the connection was disconnected.

    You can contact the server team directly to check the server log. It is possible that the server may cut the connection. If the server cut the connection, the server log will show the reason for the disconnection.

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