RTO Disconnection after being connected to RICs USOILN and USOILC

Raven Ann
Raven Ann LSEG
in WebSocket API

Hello,


Client is
having a disconnection issue after 5h-6h of being connected. As per them, they
query a refresh once every few minutes, but explicitly closing the WebSocket
connection after the refresh is received.


Would
closing the WebSocket properly might be the resolution for the disconnection?
Is a simple websocket.Close() is enough?



Thank you
so much.

Tagged:

Best Answer

  • Jirapongse
    Jirapongse ✭✭✭✭✭
    Answer ✓

    @Raven Ann

    Thank you for reaching out to us.

    It is better to contact the server team to verify why the connections were disconnected.

    Regarding how to properly close WebSocket connections, the client needs to check the official WebSocket library's document.

    Moreover, please make sure that an RTO account must not be concurrently used by multiple applications.

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