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    • RDP API Error

    sreedhanya.kavunkara
    sreedhanya.kavunkara LSEG
    in Refinitiv Data Platform

    Hi,

    While using RDP API,

    get_dtd = rd.get_data(

    universe= ["ACERLNGBM"],

    fields= ["TRDPRC_1", "INST_DESC", "HST_CLOSE"])

    I am getting the attached error. I am using a platform session. Please help me to fix this ASAP.

    Thanks,

    Sree

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    Best Answer

    • Jirapongse
      Jirapongse ✭✭✭✭✭
      Answer ✓

      @sreedhanya.kavunkara

      To verify the problem, you need to enable logging in the library by using the following code.

      config = rd.get_config()
      config.set_param("logs.transports.file.enabled", True)
      config.set_param("logs.transports.file.name", "refinitiv-data-lib.log")
      config.set_param("logs.level", "debug")
      rd.open_session()
      rd.get_data(universe= ["ACERLNGBM"],fields= ["TRDPRC_1", "INST_DESC", "HST_CLOSE"])

      Then, the refinitiv-data-lib.log file will be created. Please share this log file.

    Answers

    • [Deleted User]
      [Deleted User] Newcomer

      Hi @sreedhanya.kavunkara,

      Thank you for sharing the error code `Error code -1 | Cannot delete stream connection, because it is using (content_type=ContentType.STREAMING_PRICING`.
      It suggests that the issue comes from the loggin method, the 'Platform Session' method in this case. May I ask: How do you authenticate yourself to the LSEG service? Via a piece of code like `rd.open_sessin()` ?

    • sreedhanya.kavunkara
      sreedhanya.kavunkara LSEG

      Yes. I am using rd.open_session(). We wanted to use RDP API for a part of prodduction process. As I pinged you in chat, we have a few more questions. I can explain you the business case and you can help us with how to get it going..

    • sreedhanya.kavunkara
      sreedhanya.kavunkara LSEG

      Can you please suggest how can I resolve this issue. I prefer to use the 'Platform' session itself.

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