Cannot create case using API

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y-funatu
y-funatu Newcomer
in World-Check One

Hi,

I have problem using WC1 API w/ issued (email-ed) API Key and secret. I can list top level groups, but I cannot create case (404 returned). Also, I cannot get 3rd level group information thru 2nd level group information. Top level group says it has children, but 2nd level group says it has no children actually it has.

I guess API Key/secret is assigned to a specific user. If so, issued API key is assigned to whom? I can login to WC1 Web app using an account issued by our local administrator. In the app, I can create and screen a case. So there might be another account that is assigned the API Key/secret.

I hope your help. Thanks.

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  • rakesh.dev
    rakesh.dev LSEG

    Hi @y-funatu ,

    Are you using postman collection to create a case.if yes please update your group id in the environment variables as shown in the screen below.hope this helps.

    image

  • y-funatu
    y-funatu Newcomer

    Thans for your reply.

    However, Group ID seems to be updated. I am using Postman and c# program. In my own program, if I use sample (default postman setting) API Key/Secret and case system ID (made by postman), I can update a case, start screening, get result.

    However, if I use my own API Key/secret and Group ID got by /groups Request, 404 returns. I guess the account bounded to API Key/secret must be assigned to the newly created group

    Thanks..

  • brian.bourgault
    brian.bourgault LSEG

    Hi @y-funatu,

    Please email me your client name and group and I'll take a look.

    Brian

  • y-funatu
    y-funatu Newcomer

    Hi, I've heard that API Key/secret is not bounded to a specific user.

    If so, API access using issued API Key/secret is quite 'free', should be able to access to all groups/cases in the enterprise. Is this correct?

    And should I create a new Q&A ｅｎｔｒｙ once an answer is given?

    Thanks.

  • y-funatu
    y-funatu Newcomer

    Just conflicted. I will email later.

    Thanks.

  • Shinichi Niimura
    Shinichi Niimura LSEG

    Hi @brian.bourgault

    I emailed you the information that you requested on behalf of the client. Please check and see if you can help us out. Thank you.

    Shinichi

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